A cryptocurrency investor had her account unilaterally blocked by the NovaDAX brokerage last Thursday (9). The broker’s decision surprised him, as his account was already more than three years old, with weekly trades.
In charge against live coinsthe brokerage client says she is angry with the way the company has treated her, which had entrusted her with transactions.
She started noticing the problems when she tried to use her NovaDAX bank card, which was blocked. When I tried to create a PIX for another account in your name, the transaction was not completed.
So she had to use the balance on the card to buy cryptocurrencies and then transfer the balance in cryptos to Binance, the only way she could withdraw funds.
Cryptocurrency trader is angry about NovaDAX
Since she received her salary from the brokerage and made multiple monthly transactions, the client even filed a complaint with Advertising Aqui for help.
After his surgeries, he was able to pay the bills for the month of his stay and relied on the platform. After the account was blocked, the customer was still frustrated with the ability to continue depositing but not withdrawing funds.
“Until yesterday (9/2) I went to try to withdraw money into cryptocurrency and it said it was blocked, it turns out if I try to deposit I can but I can’t withdraw.”
When contacting customer service, the client also received information that the deposit was still outstanding, as she may need to transfer funds to withdraw the minimum balance required by the brokerage firm.
After suspending her account, NovaDAX sent a final email stating that the customer’s account was unilaterally canceled, which is an irrevocable practice. She did not understand what was happening after working at the company for 3 years and said she was angry with the treatment.
“This was the last email NovaDax sent me stating that the cancellation decision from them was “unilateral” and it is irrevocable! I don’t want to do business with them anymore, but a little respect for the investor and a reason would be enough not to upset the customer!”
What does NovaDAX say about the case?
O live coins searched NovaDAX seeking more information on the matter and informed that the client had already had her account unblocked for balance settlement. Yet it remains closed.
“The customer only contacted NovaDAX on Thursday 02/09 after 8 pm, when no service is available anymore. However, today (02/10) she was promptly contacted by the exchange and her account has already been unblocked for balance settlement.
It is worth noting that NovaDAX has a strong integrity and compliance program, continually investing in security technologies to ensure the best experience for its customers, reinforcing its commitment to transparency and proximity.
If the customer has questions or needs help, they can contact the NovaDAX service channels.”
Source: Live Coins
Barry Siefert is an accomplished journalist and author at The Nation View. He is known for his expertise in the field of cryptocurrency, and has written extensively on the topic. With a background in finance and economics, Barry has a deep understanding of the underlying technology and market forces that drive the crypto industry.
