Interest-bearing bonds, Poste needs to reimburse over 15,000 euros

In November 2021, the mother and son inherited four 18-month, 18P-series fixed-term postal bonds, purchased in 2006, with a total value of more than 15,000 euros. banned, the two contacted the Poste Italiane branch where they were purchased, among other things, the effective expiration date.

After sending the complaint directly to the post office and receiving a negative response regarding the possibility of compensation, the mother and son applied to the Confconsumatori Parma box office, which together with the lawyer Grazia Ferdenzi filed an appeal with the Court. Parma’s determination of Poste Italiane’s responsibility for its duty to inform customers and demanding compensation for the loss suffered by the savers due to the absence of the Analytical Fact Sheet.

The court recognized the right of depositors to be compensated, confirming that at the time of delivery of the coupons, Poste Italiane should have also provided the customers with the Analytical Information Sheet with a description of the characteristics of the investment, including its duration. In addition to violating its obligation to deliver the Analytical Information Form introduced by a ministerial decree since 2000, Poste Post has in any case violated the general principle of accuracy and good faith, as well as the duty of professional care on which it is based. The depositors are obliged to pay compensation for the losses incurred by them as much as the invested capital.

2A very important decision – comments lawyer Grazia Ferdenzi – because this principle extends the protection of holders of all postal savings bonds who can claim and obtain, which expire due to non-delivery of the Analytical Information Form. Compensation for damages incurred as a result of negligent behavior and unprofessional care by Poste Italiane”.

Source: Today IT

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