Walmart, Soriana and Electra these are companies that had more complaints due to failure to fulfill offers on time Good end to 2023This was reported by the Federal Prosecutor’s Office for Consumer Protection (Profeco).
The agency said that among the main reasons for complaints was non-compliance with offers or promotions. cancellation of purchase And failure to meet delivery deadlines.
According to the agency, on the territory of Buen Fina from November 17 to 20 Walmart Group received 179 complaints before Profeco, which considers it the store with the most complaints during this period.
Bye Soriana has accumulated 38 complaints, and Electra has accumulated 22.
Profeco clarified that although the Walmart Group did not participate in the Buen Fin program, it was taken into account when promoting its own proposal campaign.
Subjects with the most complaints in Buen Fin
The subjects of the Federation where the largest number of complaints were filed were Mexico Cityfrom 73, State of Mexico from 62 and Jalisco from 30.
Out of a total of 410 complaints, 310 cases were resolved by conciliation, in 7 cases no agreement was reached, 52 are at the conciliation stage, 21 cases were declared inadmissible and in another 20 cases the consumers refused consideration.
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Products with the most complaints
The products with the most complaints were from the category Clothing and footwear, equipment and motorcycles.
Similarly, Profeco reported that 44 cases of advertisements with possible inconsistencies were detected and 55 advertisements were removed throughout Buen Fin.
Profeco’s El Buen Fin 2023 portal was visited by more than 58 thousand people and 12,290 relevant tips were provided.
“Basically with consumer rights; services or procedures provided or performed by Profeco; guidance for the attention of other authorities; refusal to provide a service; violation of the offer and cancellation of the purchase.”
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Source: Aristegui Noticias
Roy Brown is a renowned economist and author at The Nation View. He has a deep understanding of the global economy and its intricacies. He writes about a wide range of economic topics, including monetary policy, fiscal policy, international trade, and labor markets.
