Ticketmaster will pay 3.4 million pesos for damages to Mexican consumers

Ticketmaster Ticketmaster Reimburses 500 Mexicans for Kit 3.4 million pesos after ‘unprecedented’ class action lawsuitas announced this Wednesday by the Federal Prosecutor’s Office for Consumer Protection (Profeco).

“This collective action is unprecedented in the entertainment industry, as the country’s largest performance ticketing company decided to reconcile and negotiate in order to benefit its consumers“This is stated in Profeco’s statement.

The lawsuit, which was successful Tuesday in Ninth Civil District Court of Mexico City, It was launched by hundreds of users who accused the company of a “unilateral refusal” to buy tickets to entertainment, artistic, cultural and sporting events.

Some of the plaintiffs who demonstrated impact received full refund of your purchase plus service fees and bonus 20% in accordance with the law, the government agency indicated.

Other shoppers impacted by event cancellations during the Covid-19 pandemic were only reimbursed for the cost of the ticket “because it was global health emergencynot related to ticket offices.”

Profeco also stressed that the company has “invested in improving its ticket marketing service to ensure security and legal certainty in its dealings with consumers.”

Photo: Instagram (@taylorswift)

As proof, he indicated that he had implemented the application ‘Ticketmaster MX AppTo “make it easier” for customers to purchase and “safely” use tickets.

Scrutiny of Ticketmaster in Mexico intensified in 2022 when Profeco identified a double sale of between 1,600 and 2,000 tickets for a concert by Puerto Rican artist Bad Bunny, and complaints from fans who were unable to enter spread on social media.

The ticketing company has also faced controversy in other countries, such as the United States, where Democratic and Republican lawmakers in 2023 raised concerns about the company’s monopolistic practices as well as the collapse of its tour sales system. American singer Taylor Swift.


Source: Aristegui Noticias