The National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) has announced the opening of an ex officio investigation into the alleged disclosure of personal data of the Ticketmaster ticket office following a massive hack of the company.
The INAI statement stated that, in accordance with the Federal Law on the Protection of Personal Data Held by Individuals, “private companies or legal or natural persons processing personal data are obliged to comply with the principles, duties and obligations provided for in the standard.”
He recalled that personal data is any information relating to an identified or identifiable natural person.
“Private companies or legal entities that process your personal data are required to establish and maintain administrative, technical and physical security measures to protect personal data from damage, loss, alteration, destruction or unauthorized use, access or processing.”
INAI’s position comes a day after Ticketmaster warned its users in Mexico about a hack of its database that compromised their personal data such as name, basic contact information, as well as payment card information such as credit cards, debit cards and their expiration dates.
According to the company, the database was compromised between April 2 and May 18 this year by an “unauthorized third party” who obtained information from a database “in the cloud hosted by an external security provider.”
With this in mind, Ticketmaster said it had launched an investigation and had already filed a formal complaint about the events, and also assured that it had taken “technical and administrative” measures to improve the security of its systems and its customers’ data.
At the same time, INAI assured that it continues to pay close attention to complaints that may be filed by people affected by the possible disclosure of their personal data in order to initiate appropriate procedures.
The events come just months after Ticketmaster suffered one of the biggest hacks in its history, after a cybercriminal group called “Shinyhunters” stole the personal data of at least 56 million customers, which was offered as a database on specialized forums for around $500,000.
Ticketmaster has been the target of cyber attacks in the past, and ShinyHunters has been linked to massive cyber attacks on companies like AT&T and Pizza Hut. EFE
Source: Aristegui Noticias

Roy Brown is a renowned economist and author at The Nation View. He has a deep understanding of the global economy and its intricacies. He writes about a wide range of economic topics, including monetary policy, fiscal policy, international trade, and labor markets.