Under the hashtag #ElPalaciodeHierroNoCumple, users of social networks have denounced that an offer for the good ending has not been honored by the Palacio de Hierro.
The company offered to sell a combo offer of a Samsung refrigerator with another online discount of about 95% including a free TV, many people decided to take advantage of the offer.
Palacio de Hierro arbitrarily canceled customer purchases, they said internet users decided to file a complaint with the Attorney General for Consumer Protection (Profeco) because the offer was not honored.
The requirements for the TV fridge combination generated a total of at least 697 complaints to Profeco, who assured through social networks that he will work to comply with the offer.
According to § 50 KSchG yes indeed, if the author of the promotion or offer does not accept his offer, the consumer can demand compliance, accept another equivalent good or service.
Especially The offer of Palacio de Hierro was published on November 16 and although it was before the good ending, social network users claim that the promotion was for the commercial event.
(With information from Christian Granados)
Source: La Neta Neta
Karen Clayton is a seasoned journalist and author at The Nation Update, with a focus on world news and current events. She has a background in international relations, which gives her a deep understanding of the political, economic and social factors that shape the global landscape. She writes about a wide range of topics, including conflicts, political upheavals, and economic trends, as well as humanitarian crisis and human rights issues.
